FREQUENTLY ASKED QUESTIONS!
If you have a question and you can't find the answer below, please contact us and we will be happy to assist you!
WHAT MATERIAL DO YOU USE FOR COASTERS?
We use true pulp board imported from Finland. Our pulp board is specially formulated specifically for coasters. They are meant to be reused multiple times. Just let the coasters sit overnight and they will regain their absorbency. Our coaster material is 0.061" thick.
CAN WE DO MULTIPLE DESIGNS AND STILL GET THE QUANTITY DISCOUNT?
Yes, on orders of 1000 or more we can do up to 4 different designs.
HOW DO YOU PRINT COASTERS?
We use the latest uv flatbed printing technology.
WHAT INKS DO YOU USE?
Our inks are outdoor quality UV cured. They are very durable and do not bleed when they get wet. In fact, they are so durable that we use the same inks to print our tap handles: https://taphandlestogo.com
DO YOU COLOUR MATCH?
We try to do our best but unfortunately not all colours can be matched. Our machine prints in CMYK. We do not guarantee matches.
HOW DO I INDICATE A CUT LINE ON MY FILE?
We like to use lime green.
WHY IS THERE A "SAFE AREA" ON THE TEMPLATE?
When we print double sided coasters there is a chance that the back side can be up to 2mm off. We have a safe area to warn our customers to not put any text or other graphics that can be cut off. This is also something to keep in mind when designing your coaster. Elements like borders can look off centre.
WHAT IF I MISS THE EMAILS AND DON'T APPROVE MY PROOF?
We will try our best to contact you if we do not receive an approval. If we cannot print your designs, we will give a refund.
HOW DO I INCREASE THE RESOLUTION OF MY ARTWORK?
You cannot increase the resolution of your artwork. The lowest resolution we accept is 72 dpi - the higher the better to avoid pixelation. Vector is certainly the best.
DO I HAVE TO USE YOUR TEMPLATES?
No. Just let us know what you're looking for in the "Special Instructions" section and we can help you out.
HOW DO I SET UP MY ARTWORK FOR FULL BLEED PRINTING?
Allow the colour to bleed 1/8 inch outside the cutline. Please specify if you would like full bleed printing.
CAN YOU PRINT RGB/PANTONE COLOURS?
Our printer prints using CMYK (Cyan, Magenta, Yellow, Black) ink, therefore RGB (Red, Green, Blue) and Pantone (universal colour guideline) colours will be converted to CMYK. This may cause slight colour shifts. When switching, we will get as close as possible but cannot guarantee a complete colour match.
DO I NEED TO OUTLINE MY FONTS?
Yes, please convert them to lines. Otherwise, we may not have the font that is in your file and it will cause a substitution of fonts.
CAN YOU RESIZE MY ARTWORK FOR ME?
Yes. Vector artwork can be resized to infinity. Non-vector artwork can be resized as long as the resolution is high enough.
DO YOU ALLOW INTERNAL CUTS?
CAN I SEE A PROOF BEFORE ORDERING?
Yes. We send proofs prior to printing all coasters. We will send up to 3 proofs per order at no charge.
DO I NEED TO APPROVE MY PROOF WHEN REORDERING?
Yes. It takes just a few minutes and can save a lot of confusion.
CAN I MODIFY MY QUANTITY DURING PROOFING?
Yes, anything can be changed during the proofing process.
WILL YOU PRINT COPYRIGHTED MATERIAL?
No, unless the copyright is owned by the person placing the order. We do not take responsibility for copyright infringements.
CAN YOU HELP ME DESIGN MY COASTER?
Possibly, but there may be a surcharge. Send us an email with as much detail as possible and we can get you a quote.
CAN I GET A QUOTE?
Email us with your sizes, shapes and quantities and we'll get you a quote within 24 business hours.