We sell quality coasters, so the last thing we want is to have you unhappy with them!
Due to the custom nature of the coasters, we cannot accept returns on coasters that have been approved via proof. All orders are sent proofs for the customer to review spelling, colour, size, clarity, bleeds and omissions or additional artifacts. If there is a discrepancy in the proof vs. what you received, we will certainly offer a refund. Also, if there is a quality issue with the coasters, we will offer a refund.
Coasters that have been abused or used improperly are not guaranteed.
We do not guarantee colour matching.
- We must be contacted within 72 hours from delivery of any defects.
- You must submit a photograph that clearly indicates the problem.
- We may require you to return 100% of the order before we reproduce your order.
- Customers are responsible for return postage.
- When reproducing an order, the original production time and expedited shipping method will be used.
- Refunds will process back to your purchasing credit card or PayPal account in 5-7 days. In the case of purchase via Quickbooks (Intuit) we will require your credit card information to input back into the system to process the refund, OR we will offer an email transfer payment to the email address that purchased the product.
- All sales are final.
Our coasters, keg collars, and keg wraps ship out in an estimated time of 1 week. Larger orders may take longer. We will let you know at the proofing stage if this is the case.
If you are interested in shipping with another courier (Purolator, FedEx) for an extra charge, please let us know as we can get you a quote.
We ship with Canada Post from Invermere, BC.
The shipping times for Canada Post shipping can be found here (our postal code is V0A 1K2): https://www.canadapost-postescanada.ca/cpc/en/tools/delivery-standards.page?ecid=murl08002548.
We do not guarantee shipping times.
Shipping to the USA takes 7-14 days.
If your order does not arrive or is damaged: contact us to open a ticket with Canada Post in order to find the package. We are not responsible for extra shipping charges incurred if the incorrect shipping address is supplied. We are not responsible for packages lost or irretrievable by Canada Post. We are not responsible for late deliveries. We are not liable for taxes, duties or customs on shipping.